Types of Outsourced Services Typically,
there are two types of Outsourced
services, Technology and Business
Process. They each can be broken into
the following areas:
-
Technology Services
-
Business Process Outsourcing
Business Process Outsourcing includes:
Call Centers
Call Centers or the customer contact has
become the most essential form of the
business as of now. International Call
Centers have activated themselves in a
wide variety of services, ranging from
customer satisfaction surveys to debt
collection, administration of credit
card, banking, insurance and retail
consumer sales operations and virtually
every function that can be performed
using a telephone and a computer.
Financial Outsourcing
Financial Outsourcing has formed a huge
shape in the global scenario.
Outsourcing the financial and accounting
functions allows organization's customer
to purchase expertise part-time across a
huge area of availability. This would
include accounts receivable and payable,
payroll, general ledger accounting,
employee reporting and other compliance
routines. A Financial Outsourcing
vendor, since specializes in this field,
keeps the books, does the auditing and
even has been reported to be reducing
the taxations on payrolls.
Human Resource Outsourcing
As understood, Human Resource
Outsourcing is one of the perfect fields
to be Outsourced. This is because a
vendor can turn up with unbelievable
amount of resources than a single
skilled person working in an
organization. The Outsourced Human
Resource vendor actually takes care of
paying the payrolls, taxes, withholdings
and contributions as well as voluntary
contributions to retirement and medical
plans.
Technology Services include:
Infrastructure
Infrastructure is the basic physical
hardware which is used to support the
information. This would probably include
media, lines with regards to telephones,
cable lines, satellites and antennas,
routers, aggregators, repeaters and such
kind of devices to establish a path of
communication.
This if properly done: would also be
inclusive of software. Coined as the
most important section, this kind of an
Infrastructural Outsourcing lays down
the base for an organizations
development.
Software Application
Software Application on the other hand
requires a thorough knowledge on the
cut-edge technologies, for the process
of development and licensing the
software. By the outsourcing of this
kind of software application: an
organization saves itself from the
hiring of extra suitable intellectuals
and on the other hand receives a fleet
of the same from an offshore vendor.
Web Site Hosting and Development
This is actually supposed to be one of
the most sophisticated part of the
outsourcing sections. In addition to web
site development, web site hosting
agreements are put in place to provide
assurances regarding the protection and
privacy of the data, the security of the
web site, and the type of technology the
site will use to prevent unauthorized
access to content. These would include
patents and licenses.
Ecommerce
Ecommerce supports the development of
the business resulting in finances. The
object of the same is to get to vendors
or retailers or sellers, thus fulfilling
the main purpose of the business. The
success of e-commerce is directly
proportional to an organizations
development. The Outsourcing for the
same, actually lends a hand to
specialized third parties, who possess
market contacts to generate business
from the scratch.